Your Data Is Secure

PP Games Privacy Policy — How Safe Is Your Data With Us

This page clearly explains how pp games collects your personal and financial information, where it is stored, and who can access it.

Last Updated: January 2026
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How PP Games Protects Your Privacy

Six core principles that keep your data safe with us

End-to-End Encryption

Every data packet sent to pp games is protected with 256-bit SSL/TLS encryption, ensuring no one can read or tamper with your information in transit.

Secure Server Infrastructure

Your data is stored in internationally certified data centers protected by 24/7 firewalls, intrusion detection systems, and regular security audits.

Restricted Access Policy

PP Games employees only have access to the data necessary for their specific role. All access is logged and reviewed on a regular basis.

Two-Factor Authentication

OTP verification is required for login and sensitive transactions. Even if someone knows your password, they won't be able to access your account.

You're in Control

You can view, update, or delete your data at any time. You can also opt out of marketing notifications whenever you like.

Regular Policy Reviews

PP Games' Privacy Policy is updated regularly to keep pace with changes in technology and applicable law. You will be notified of any significant changes.

1Introduction & Scope

This Privacy Policy applies to all personal data collected, processed, and stored through the PP Games platform (website ppgames.click and mobile app). By using PP Games, you agree to the terms of this policy.

We believe privacy is a fundamental right. That's why pp games follows a data minimisation policy from the ground up — collecting only the information that is strictly necessary.

Please Note: If this policy changes, you will be notified via your registered mobile number and through an in-platform notification.

2What Data PP Games Collects

We collect two types of data — information you provide directly, and data generated automatically as you use the platform.

Data Type Example Mandatory?
Identity Information Name, date of birth, NID number Yes
Contact Information Mobile number, email Yes
Financial Information Mobile Pay/Nagad number, transaction records Yes
Device Information IP address, browser, OS Automatic
Gaming History Bets, wins/losses, session duration Automatic
Optional Information Profile picture, favorite games Optional

Card payment details (where applicable) are never stored on PP Games servers — they are sent directly to the payment provider's encrypted gateway.

3How Your Data Is Used

PP Games uses your data solely for the purposes listed below — we never sell it to third parties for commercial gain.

  • Account Management: To keep your profile, transactions, and gaming history accurate and up to date.
  • Identity Verification: To verify age and identity, and to prevent fraud and duplicate accounts.
  • Payment Processing: To securely process deposits and withdrawals.
  • Platform Development: To analyze user experience and improve our games and services.
  • Legal Obligations: To respond to lawful requests from government authorities.
  • Responsible Gaming: Detects suspicious gaming patterns to protect players.
  • Promotional Communications (Optional): To send you offers and bonus updates with your consent.

Marketing Messages: You can turn off marketing notifications at any time from your profile settings. Service-critical messages (such as withdrawal notifications) cannot be disabled.

4Sharing Data with Third Parties

PP Games does not sell your data. However, to operate the platform, we share limited information with certain trusted parties:

  • Payment Providers (Mobile Pay, Nagad, Rocket): Only the information required to complete a transaction — not your full profile.
  • Game Provider: During gameplay, only an encrypted user ID is shared — never your name or personal details.
  • Cybersecurity Services: Device fingerprint data is shared with third-party fraud detection tools.
  • Law Enforcement Agencies: Under a valid court order or legal directive — PP Games always complies with the law.

Your personally identifiable information will not be shared with any party outside those listed above without your explicit consent.

5Data Storage & Security Practices

Your data is stored in internationally certified data centers. The security layers we have in place:

  • TLS 1.3 encryption for all data in transit.
  • AES-256 encryption for all stored data.
  • Passwords are never stored in plain text — only bcrypt hashes are kept.
  • Firewall, IDS/IPS, and DDoS protection are actively in place.
  • Regular third-party penetration testing.
  • Redundant backup systems — no risk of data loss.

Even after account closure, financial transaction records may be retained for up to five years for legal compliance. All other personal data is deleted within two years of account closure.

6Your Data Rights

PP Games gives you control over your own data. Your rights include:

Right to Access

You may request to view the data we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data, except where retention is required by law.

Right to Object

You can object to the processing of your data for marketing purposes.

Right to Portability

You can request a copy of your data to download.

Right to Restriction

In certain circumstances, you may request that we restrict the processing of your data.

To exercise any of these rights, contact our support team. Requests are typically responded to within 30 days.

7Cookie Policy

PP Games uses cookies to keep the website and app running smoothly and to improve your experience. Our cookie types:

You can disable optional cookies from your browser settings. However, doing so may limit certain platform features.

8Protection of Minors' Data

PP Games strictly does not provide any services to individuals under the age of 18. We do not knowingly collect data from minors.

Age is verified at registration, and an NID or other ID may be requested if there is any doubt. If an account holder is found to be under 18, the account will be closed and all collected data will be deleted.

For Parents: If you suspect your child is using pp games, contact support immediately — we will take action right away.

9Data Breach Response Policy

In the event of unauthorized access or a data breach, PP Games will take the following steps:

Instant Detection & Response

Affected systems will be isolated immediately upon detection to contain the damage.

Assessment within 72 hours

The scope and impact of the breach will be assessed.

Notifying Affected Users

Users whose data has been compromised will be notified directly via mobile and through the platform.

Anti-Duplication Measures

Identifying vulnerabilities, implementing permanent fixes, and continuously improving security.

10Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact PP Games:

  • Email: support@ppgames.click
  • Live Chat: Log in to the platform and click the Support button
  • Response Time: Usually within 24–48 hours

Requests to exercise your rights will be responded to within 30 days of identity verification.

General Questions

There are several reasons your account may be locked. The most common is entering an incorrect password multiple times — in most cases, the lock lifts automatically after 15–30 minutes. If it remains locked, use the "Password Reset" option and an OTP will be sent to your registered mobile number. If you no longer have access to that number, or if your account has been suspended due to suspicious activity, please reach out via live chat or at support@ppgames.click. The PP Games support team will verify your identity and resolve the issue promptly. For security reasons, passwords cannot be shared over the phone — verification is completed via email or chat.

Deposits via Mobile Pay or Nagad are typically credited to your PP Games balance within 5 minutes. If it hasn't arrived after 15 minutes, first check your Mobile Pay app to confirm the transaction shows as "Successful." If it does, go to your PP Games deposit history and check whether the status is showing as "Pending" — pending transactions usually resolve within 30 minutes. If the amount has been deducted from Mobile Pay but still hasn't appeared in PP Games after an hour, contact support via Live Chat with your Mobile Pay transaction ID. Issues are typically investigated and resolved within 2–4 hours. If the payment shows as "Failed," any amount deducted from your bank account will be automatically refunded within 3–7 business days.

Your data is safe — play with peace of mind at pp games

Register on our secure platform today and enjoy the best gaming experience in Bangladesh.

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